First, I want to thank Gohlke Pools for being responsive to my needs. We moved in almost 2 years ago and never had a... problem with our pool until Sunday when the pump wouldn't turn on. We have a saltwater pool, so it's imperative that it run approx 10 hours per day in this heat to convert chlorine.
Pooltroopers services our pool and I had left a not for the Pool Tech to call me last Friday when he came out. They send an email showing that they have been there and status of your pool, including a photo of your pool. He didn't call me and his work bucket was in the photo probably 2 feet from where I had left the pool pda and note. I called Cust Svc to see why he didn't call me as I had asked as there had been a couple of times that the pool was on the verge of turning green and I had to scrub the walls, so I wanted to discuss with the Pool Tech. I was told that the Supervisor would be notified and would call me.
After the pump problem on Sunday, I called back on Monday asking why I had not been contacted already and to see about getting service scheduled. I was told that would contact the Supervisor again and he would contact me about the Pool Tech and also to schedule service.
As a backup, I also called Gohlke. I told them that I was a new customer and that my pump would not come on. The immediately scheduled a service call for Wednesday (2 days) which I found acceptable. They came out today and I explained the problem to the Technician. I told him you are the expert, but based on previous experience at my former residence/pool, that I thought it might be the capacitor. He told me we could try that, but there would be now warranty on the work. He suggested that with the parts shortages that I might want to consider replacing the whole pump, not just the motor, because it looked old. My house is 6 years old. The previous owners put the pool in at least 1 to 2 years AFTER the house was built, so the pump can't be more than 4 years old. He said a new pump would be about $1200 or a high efficiency pump around $2000.
He then went to his truck, got a new capacitor and installed it. WaaLaa...it worked!!!
He sent me an invoice via email for $225 for 5 minutes worth of work and literally a $10 part if you look it up on Amazon??? The cost to fix the previous capacitor at my old house was around $50.
Yes, Gohlke did help me out in a timely manner when my other pool company was unresponsive, but $225? I was told when I scheduled the service call that the technician would come out, diagnose the problem and give me an estimate BEFORE doing any work. That's NOT what happened and then I got sticker shock for a $10 part.
I'm glad my pool is running again, but have mixed emotions about Gohlke service.read more
Eli does an excellent job testing water making recommendations and selling pool supplies. We also use Gohlke for onsite... pool maintenance, Chris and team are very attentive to our pool that Gohlke installed! Recommend Gohlke!read more
Being new pool owners, Gohlke Pools has been wonderful! Due to #snovid2021 we had a lot of damage to our newly acquired... pool and thankfully, they were able to get us up and running! Grayson, our route manager has taken plenty of time to help us understand everything and make sure we are efficiently keeping our pool clean and safe. He has never tired of my endless questions and always makes sure I’m comfortable before moving on to the next house. We are excited for our first summer with the pool and confident it will be picture perfect thanks to Grayson and his guys.read more
We have had a real challenge keeping our pool balanced the past couple of weeks with this really hot August weather.... Billy has been a godsend working really hard to keep our pool looking it’s very best and chemically balanced. Thank you Billy for pushing through all this hot weather and doing a great job! Diana & Jerry Gilstrapread more
Our pump started leaking so my husband called on Monday, Travis called back within a few minutes. He came out on... Tuesday and ordered a part, said it would be in Friday or next Monday, but they went out of their way to pick it up from Plano. He came back today (Wednesday) and fixed it! Can’t say enough good things about Gohlke, and Travis was professional and friendly! We only use Gohlke!!!read more
love this place.....everyone is helpful, plus popcorn and soda. The showroom is great and they have a great selection... of everything. The water test they do are spot on and the recommendations they give me always fixes my pool chemistry. Had issues with the hot tub we bought from them and it was taken care of fast. Thanks to the advice and recommendations they give me my pool is always crystal clear and sparkling.read more
Gohlke Pools I have to say from our first meeting to discuss our new pool build by far they have the best customer... service. Listening to the customer, respectful, kind and always answers you back via phone or email. Anytime we needed our pool expert he was always their for us no matter what time of day. Gohlke Pools goes out of their way to build a great relationship with their customers. My hats off to Gohlke Pools you have a customer for life. Best pool company in Texas. Thank you.read more
I have a 6 year old pool that has been nothing but trouble since a month after it was installed. I called for a leak... issue could not run my pumps it was so bad. Told me two weeks before they could even come out to look or test. I had water bubbling up from the side of the pool. I had to dig the holes myself and called a plumber to look at pipes. Had another leak a year or so later. Both repairs with plumbers and other pool companies looking at the issues said the pipes were not even glued. Gohlke has pushed blame on me or the water after telling me to leave it alone or blaming it on anything else. Oh and don’t even try to call the store after you get through the automated system no one knows what the other one is doing. So when asked who should I get to build my pool I always reply anyone but Gholke.read more
Because of all the rain my pool was turning green and I couldn’t get it straighten all I had to do was make a call and... they were out that day working on getting it blue again. They build great pools with the service to stand behind itread more
We had Gohlke Pools out in 2018 do some repairs on our pool deck. They cleaned out and replaced the expansion joint... between the pool deck and surrounding concrete. The original work looked good. However it was a hot summer and after 2-3 months the joint started to expand and gaps emerged. Fast forward to March 2019. We called Gohlke and had a rep come out. He took some pics and said he would call with a determination to fix. Talked to Dale today and was told that the work was not covered by warranty anymore since they only give a 30 day warranty period for the work but they would come out to fix the problem BUT I would still have to pay, but at a discounted rate. My problem when they first looked at the job site, nothing was ever said about the probability of it not working nor did they suggest any other possible solution. So we paid over $700 for work didn't even last a year. Had their concerns that were expressed today in our phone conversation been related when they first came out we would have looked for a more permanent solution.read more
Nathan at Gohlke Pools is amazing! We have had our pool for a number of years and starting having a serious leak with... our Spa. With ONE phone call, Nathan stepped in and solved our problem! It was a pretty extensive repair but they did it in a way where you cannot even see the repair work they had to do to get to the pipes. The plaster repairs are amazing! Nathan was creative, persistent, and solved the problem with speed and incredible customer service! Thank you Gohlke Pools! We love our pool and spa!read more
Than you!!! Thank you!!! Thank you!!!
Tried to fix a leak on my own 2 days ago...needless to say it didn’t go well. I... panicked and messaged Gohlke Pools on FB after hours and they responded very quickly!! Walked me through a few things, calmed me down and came out the next day to assess the damage. Today all is fixed and ready to start back up!!! I am truly thankful for Nick and Josh!!!read more
Great pool company!! Have had nothing but a great experience with them! The staff/ techs are all very professional yet... customer service oriented and friendly!! Collin was at the house recently for a heater issue and was great! Travis just left after replacing the Deck-O-Seal around the pool, he did a great job!!
Highly recommend Gohlke Pools!!read more
We have had a Gohlke pool for several years now. Recently, we began the weekly service/maintenance program. Michael... has been our tech for the past two months and our pool has never looked so good! He's done an amazing job this summer!read more
Best Service Ever! Honest and Knowledgeable. Big Shout Out to Seth. I Manage a Restaurant Here in Denton, Most of Our... Guests Recommended Gohlke Pools, I'll Glad They Did! I Will Continue to Recommend.read more
Well we are in the process of getting our pool built and have been very happy. To start with our initial meeting with... Wes was excellent. Wes new what he was talking about and made me want to work with Gohlke. To top it off Wes design was beautiful, he listened to what we wanted. Nathan as project mgr has kept us in the loop and been able to answer any question I’ve had. We are having a wonderful experience with Gohlke team and can’t wait for the end result of our pool.read more
I've used Gohlke ever since I inherited my pool with the purchase of our home. Bailee Eaglin has been very responsive... and always points us in the right direction for all of our pool needs. There's no need to go anywhere else. The customer service is top notch. Thank you Gohlke...and thank you Bailee!!!read more
From the very start when we met with a salesman to working with the site foreman to buying things from the store, we... were treated VERY well by ALL. We couldn't be happier with our pool/hot tub combo! May not be the cheapest in town but I firmly believe you get what you pay for and to be perfectly honest I think we got exactly what we paid for AND MORE!!! Even their subs were great to work with especially the excavator, electrician and the entire landscaping crew. All were very professional and respectful of both us and our property. Great experience. Would definitely pick Gohlke again!!!!!read more
We inherited our Gohlke pool when we bought our new house. They have done a lot to help us get acclimated to owning a... pool. My calls are always returned, questions answered and our pool is always sparkling clean when Dale leaves after our weekly pool cleaning!read more