Customer Service Representative
Join our team as a Customer Service Representative and be the friendly, organized voice of our company. In this role, you’ll be the first point of contact for our customers; answering questions, scheduling service calls, and ensuring a smooth experience from the first phone call to job completion. You’ll work closely with our field technicians to keep schedules on track and customers informed. If you’re a great communicator who enjoys problem-solving and staying organized in a fast-paced environment, this role is for you.
Responsibilities
- Answer incoming calls, emails, and messages from customers in a professional and friendly manner
- Schedule service calls, repairs, and recurring pool maintenance appointments
- Coordinate daily schedules with field technicians and service staff
- Resolve customer questions and complaints promptly and professionally
- Communicate service updates, delays, and follow-ups to customers
- Maintain accurate customer records, schedules, and service notes
- Support the service and retail teams with administrative tasks as needed
Qualifications and Skills
- Previous customer service, call center, or scheduling experience preferred
- Strong communication and interpersonal skills
- Excellent organizational and time-management abilities
- Ability to multitask in a fast-paced environment
- Proficiency with computers, phones, and scheduling or CRM software
- Problem-solving mindset with a focus on customer satisfaction
- Professional, positive attitude and team-oriented approach
Benefits
- Compensation starts at $17.50 per hour
- Paid Time Off
- Health, Dental, Vision Insurance
- Retirement Investment Matching
