New Pool Warranty Service Request

4.8

16:44 30 Dec 16

Getting our pool done by the Gohlke Pools was the best decision we've made. Starting from the planning process Wes was very creative and came up with solutions that fit our needs budget and the space that we had. Communication was easy and we never had to wait for replies or feel that we weren't a priority. From the very first meeting we knew that Gohlke pools was the best choice from the few competitors we had spoken to. We had the privilege to also work with some other amazing people through out the building process. Nathan was the supervisor for the whole building process and definitely the best guy for the job! He had an answer to all our questions and i'm not going to lie, we had a lot of them (us both being engineers)!! :) And besides being our "go-to guy" we enjoyed hanging out at the construction site when we had the chance and just talk with him and his crew either about the project or sometimes just joking around! :) We were surprised that even though our backyard was "out-of use" for some months we enjoyed going through this whole process and seeing it develop step by step. Mostly it was because of the people we were working with and secondly the end result was a beautiful high quality pool that is now the focal point of our backyard and gives us so much joy in the Texas heat!! :) So thank you Gohlke Pools!!! :)

Mark Turbish

20:06 16 Nov 16

We are 100% satisfied and very happy with our entire project. We are new to Texas and this is our first pool. Our project consisted of the pool along with the outdoor kitchen and pergola. Being a significant investment, we did a considerable amount of shopping around before deciding to go with Gohlke, and we are happy that we did. The knowledge and professionalism stood out from the start, and the workmanship is second to none. From the beginning, Tim did an outstanding job guiding us through the design and selection process, until the end as Nathan supervised every detail of construction while promptly addressing any and all questions or concerns we may have had. The entire process was not only positive, but couldn't have been an overall better experience. We highly recommend Gohlke Pools.

Hulan Hall

18:11 02 Feb 17

Gohlke Pools has a very knowledgeable staff that keeps up with the latest trends and innovations in properly maintaining and enjoying your pool. Take the guessing out of what should I do and let them make your life easier.

Tara Ferraracci

07:13 24 Nov 16

By far a WONDERFUL organization to have built our dream pool/spa. From the planning all he way through to fillingwith water the team from Gohlke walked us through every step answering our NEVER-ending list of questions. Everyone we dealt with was knowledgeable, courteous and eager to please us. We couldn't be happier and HIGHLY recommend Gohlke Pools to anyone considering building a first time pool or redoing one. Quality and professionalism at its finest!!!!!?

Chad Sexton

19:31 27 Dec 16

First time pool owner. If I had to do it all over again, I would definitely choose Gohlke. That's the ultimate compliment, right? These guys are awesome. Period.

See All Reviews

Gohlke Pools

4.8

Tracey Hille

2018-11-26T15:39:24+0000

We tried to like Gohlke pools, we really did. After giving them chance after chance for about a year, we finally had to let them go this month. One of our issues with our previous cleaning company (our builder's) was that they only spent a total of 4 minutes cleaning our pool and that included testing our water and adding chemicals. When I initially met with Dale, I believe, I STRESSED that I wanted a service company who would spend more time on our pool, especially with brushing. I was assured that my pool would receive 20-45minutes per cleaning and that my walls and tile line would be cleaned at every service. Things started off great and we were pleased but it all changed shortly after that. Our cleaner was changing every other week and we weren't getting any consistency in the level of service we were being provided. During one cleaning, I noticed from one of my security cameras that the guy was only in my backyard for a few minutes and sure enough, when I went outside there was still dirt on my steps/benches and the pool didn't look clean at all. I called to let Gohlke I was dissatisfied and they sent the cleaner back out to brush again. After he arrived, it was clear he was furious about it. Being a SAHM, it was very disturbing to have an angry pool cleaner in my backyard acting very aggressively while re-cleaning my pool, knowing that I was the one who he was probably upset at. It was terrifying, actually. I reported him and even sent in video and was just told by Gohlke that they "would talk to him." They started to send out different cleaners every week and a few months later, we got a great cleaner for several weeks. Then, a different cleaner and our pool was suddenly suffering again. He was not at all friendly, spent about 10 minutes at our house, most of that in his truck in our driveway. Considering that I was was paying consistently, I called again and let them know that the service was not up to par and all we wanted was the same level of service from everyone Gohlke was sending to our home. I was told by Colten again that "we're sorry, but we've never gotten complaints about him..." and just a general sense that we were getting a brush off. Again. Our final straw was when the next week, the new cleaner left a valve open and unbeknownst to us, water was spewing out directly on our pool equipment and landscape lighting boxes for several hours, shorting them out. Luckily, we were paying attention and noticed immediately when our lights didn't come on and we were able to close the valve before it froze that night. We are now in the process of finding a new company, especially one where we don't feel like we're are being given a bait-and-switch like we feel we received from Gohlke. We would never recommend them to anyone and would encourage anyone with a pool cleaner and cameras to check them once in a while. Colten even admitted to me that sometimes the cleaners would spend time in their trucks to make it look like they had cleaned longer when that was NOT the case. Like I mentioned before, we were expected to pay our bill consistently every week and it's completely acceptable to expect the same service in return. It never feels good to feel like you are just throwing away your money and sadly, that's how we felt with Gohlke.

Tina King Harberson

2018-11-23T16:32:12+0000

Than you!!! Thank you!!! Thank you!!! Tried to fix a leak on my own 2 days ago...needless to say it didn’t go well. I panicked and messaged Gohlke Pools on FB after hours and they responded very quickly!! Walked me through a few things, calmed me down and came out the next day to assess the damage. Today all is fixed and ready to start back up!!! I am truly thankful for Nick and Josh!!!

Melanie-Kevin Nowak

2018-10-30T20:22:17+0000

We had Colin from Goelke’s service team out to diagnose an equipment leak. He was able to explain what we needed and made arrangements to install a new pool heater and repair a worn filter seal. Everything went smoothly and we happy to have someone as knowledgeable as Colin to help us. Thank you, Goelke service team.

Lara Amaral

2018-10-24T13:03:51+0000

They find a way to charge you for services that you don't ask and that don't need to be done

Mark Acevedo

2018-08-23T21:41:15+0000

Great pool company!! Have had nothing but a great experience with them! The staff/ techs are all very professional yet customer service oriented and friendly!! Collin was at the house recently for a heater issue and was great! Travis just left after replacing the Deck-O-Seal around the pool, he did a great job!! Highly recommend Gohlke Pools!!

Michelle Ramsour Springer

2018-06-27T19:44:30+0000

We have had a Gohlke pool for several years now. Recently, we began the weekly service/maintenance program. Michael has been our tech for the past two months and our pool has never looked so good! He's done an amazing job this summer!

Pantelis Zarras

2018-05-31T04:40:32+0000

Best Service Ever! Honest and Knowledgeable. Big Shout Out to Seth. I Manage a Restaurant Here in Denton, Most of Our Guests Recommended Gohlke Pools, I'll Glad They Did! I Will Continue to Recommend.

April Pinto

2018-04-11T20:32:23+0000

Top notch customer service!! We appreciate their knowledge and kindness!!

Maria Herrera Brown

2018-04-07T14:59:28+0000

Well we are in the process of getting our pool built and have been very happy. To start with our initial meeting with Wes was excellent. Wes new what he was talking about and made me want to work with Gohlke. To top it off Wes design was beautiful, he listened to what we wanted. Nathan as project mgr has kept us in the loop and been able to answer any question I’ve had. We are having a wonderful experience with Gohlke team and can’t wait for the end result of our pool.

Alan King

2018-03-08T22:09:31+0000

Rhett Hulcy

2018-02-17T20:26:01+0000

Outstanding service, caring people, passionate about excellence, and a wealth of knowledge and experience. Two thumbs way up!!

Chris Jessup

2017-12-04T00:43:16+0000

Yoli Roy

2017-09-08T02:38:35+0000

The quality and selection is spectacular but the service is off the scale wonderful. Based on their customer service alone we highly recommend them. Wes Gohlke will work with you on designing the pool of your dreams. Nathan was great and easy to communicate with during construction. We enjoyed the camera they provided during construction so that we could see the progress from our phones while away on vacation. We're extremely satisfied customers!!

Kevin Sadowski

2017-09-01T16:07:58+0000

Gohlke Pools is always friendly and has great service...

Monte Clearman

2017-07-01T17:54:17+0000

Parke Mainz

2017-05-31T19:26:48+0000

I've used Gohlke ever since I inherited my pool with the purchase of our home. Bailee Eaglin has been very responsive and always points us in the right direction for all of our pool needs. There's no need to go anywhere else. The customer service is top notch. Thank you Gohlke...and thank you Bailee!!!

Tonya Mullins Tanner

2017-03-06T16:12:56+0000

Niki Barnes

2016-10-28T23:27:46+0000

I highly recommend Gohlke! We recently had a hot tub installed and worked with Wes and his team. From the beginning Wes has gone above and beyond to provide great customer service. It started with fielding the many questions we had, taking us to a clients house to see the hot tub we were interested in, at installation, they were punctual and great at teaching us how to use it and care for it. Even after delivery, Gohlke has come back to deliver some accessories needed and move the hot tub after we changed our minds on location. I work in the real estate business so I understand the importance of customer service and quality craftsmanship. Gohlke has blown me away with theirs!

Reggie Hill

2016-10-07T20:00:47+0000

Joshua Henderson

2016-10-07T01:24:16+0000

Tara Lynn Ferraracci

2016-09-06T23:19:58+0000

From the very start when we met with a salesman to working with the site foreman to buying things from the store, we were treated VERY well by ALL. We couldn't be happier with our pool/hot tub combo! May not be the cheapest in town but I firmly believe you get what you pay for and to be perfectly honest I think we got exactly what we paid for AND MORE!!! Even their subs were great to work with especially the excavator, electrician and the entire landscaping crew. All were very professional and respectful of both us and our property. Great experience. Would definitely pick Gohlke again!!!!!

Steve Mayo

2016-02-24T18:43:12+0000

My wife and I purchased our Jacuzzi hot tub from Gohlke. Wes perform the " set up". Couldn't be happier with all involved, very polite and professional. Highly recommend Gohlke!!

Sam N Paula Paschal

2015-08-29T14:14:42+0000

Just completed a pool build at our new home with Tim Broyles. Just the best!!

Natalie Breann Fletcher

2015-08-28T21:38:40+0000

Cheryl Hutchison

2015-06-20T00:56:25+0000

We inherited our Gohlke pool when we bought our new house. They have done a lot to help us get acclimated to owning a pool. My calls are always returned, questions answered and our pool is always sparkling clean when Dale leaves after our weekly pool cleaning!