73
David G.
Your guys save me again. Bob & Zach in the Retail Store really helped me today. They’re great!
Summary
Reviewer
David G.
Review Date
Reviewed Item
Gohlke Pools
Author Rating
909 Dallas Drive
Denton, Texas 76205
940-384-7665
Denton Swimming Pool Construction, Service, Maintenance, Supplies
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Hanna Saari
16:44 30 Dec 16
Getting our pool done by the Gohlke Pools was the best decision we've made. Starting from the planning process Wes was very creative and came up with solutions that fit our needs budget and the space that we had. Communication was easy and we never had to wait for replies or feel that we weren't a priority. From the very first meeting we knew that Gohlke pools was the best choice from the few competitors we had spoken to. We had the privilege to also work with some other amazing people through out the building process. Nathan was the supervisor for the whole building process and definitely the best guy for the job! He had an answer to all our questions and i'm not going to lie, we had a lot of them (us both being engineers)!! :) And besides being our "go-to guy" we enjoyed hanging out at the construction site when we had the chance and just talk with him and his crew either about the project or sometimes just joking around! :) We were surprised that even though our backyard was "out-of use" for some months we enjoyed going through this whole process and seeing it develop step by step. Mostly it was because of the people we were working with and secondly the end result was a beautiful high quality pool that is now the focal point of our backyard and gives us so much joy in the Texas heat!! :) So thank you Gohlke Pools!!! :)
Mark Turbish
20:06 16 Nov 16
We are 100% satisfied and very happy with our entire project. We are new to Texas and this is our first pool. Our project consisted of the pool along with the outdoor kitchen and pergola. Being a significant investment, we did a considerable amount of shopping around before deciding to go with Gohlke, and we are happy that we did. The knowledge and professionalism stood out from the start, and the workmanship is second to none. From the beginning, Tim did an outstanding job guiding us through the design and selection process, until the end as Nathan supervised every detail of construction while promptly addressing any and all questions or concerns we may have had. The entire process was not only positive, but couldn't have been an overall better experience. We highly recommend Gohlke Pools.
Hulan Hall
18:11 02 Feb 17
Gohlke Pools has a very knowledgeable staff that keeps up with the latest trends and innovations in properly maintaining and enjoying your pool. Take the guessing out of what should I do and let them make your life easier.
Tara Ferraracci
07:13 24 Nov 16
By far a WONDERFUL organization to have built our dream pool/spa. From the planning all he way through to fillingwith water the team from Gohlke walked us through every step answering our NEVER-ending list of questions. Everyone we dealt with was knowledgeable, courteous and eager to please us. We couldn't be happier and HIGHLY recommend Gohlke Pools to anyone considering building a first time pool or redoing one. Quality and professionalism at its finest!!!!!?
Chad Sexton
19:31 27 Dec 16
First time pool owner. If I had to do it all over again, I would definitely choose Gohlke. That's the ultimate compliment, right? These guys are awesome. Period.
Pete Koski
2019-04-05T20:48:47+0000
We had Gohlke Pools out in 2018 do some repairs on our pool deck. They cleaned out and replaced the expansion joint between the pool deck and surrounding concrete. The original work looked good. However it was a hot summer and after 2-3 months the joint started to expand and gaps emerged. Fast forward to March 2019. We called Gohlke and had a rep come out. He took some pics and said he would call with a determination to fix. Talked to Dale today and was told that the work was not covered by warranty anymore since they only give a 30 day warranty period for the work but they would come out to fix the problem BUT I would still have to pay, but at a discounted rate. My problem when they first looked at the job site, nothing was ever said about the probability of it not working nor did they suggest any other possible solution. So we paid over $700 for work didn't even last a year. Had their concerns that were expressed today in our phone conversation been related when they first came out we would have looked for a more permanent solution.read more
Sam Rini
2018-12-19T05:56:43+0000
Nathan at Gohlke Pools is amazing! We have had our pool for a number of years and starting having a serious leak with our Spa. With ONE phone call, Nathan stepped in and solved our problem! It was a pretty extensive repair but they did it in a way where you cannot even see the repair work they had to do to get to the pipes. The plaster repairs are amazing! Nathan was creative, persistent, and solved the problem with speed and incredible customer service! Thank you Gohlke Pools! We love our pool and spa!read more
Tracey Hille
2018-11-26T15:39:24+0000
We tried to like Gohlke pools, we really did. After giving them chance after chance for about a year, we finally had to let them go this month. One of our issues with our previous cleaning company (our builder's) was that they only spent a total of 4 minutes cleaning our pool and that included testing our water and adding chemicals. When I initially met with Dale, I believe, I STRESSED that I wanted a service company who would spend more time on our pool, especially with brushing. I was assured that my pool would receive 20-45minutes per cleaning and that my walls and tile line would be cleaned at every service. Things started off great and we were pleased but it all changed shortly after that. Our cleaner was changing every other week and we weren't getting any consistency in the level of service we were being provided. During one cleaning, I noticed from one of my security cameras that the guy was only in my backyard for a few minutes and sure enough, when I went outside there was still dirt on my steps/benches and the pool didn't look clean at all. I called to let Gohlke I was dissatisfied and they sent the cleaner back out to brush again. After he arrived, it was clear he was furious about it. Being a SAHM, it was very disturbing to have an angry pool cleaner in my backyard acting very aggressively while re-cleaning my pool, knowing that I was the one who he was probably upset at. It was terrifying, actually. I reported him and even sent in video and was just told by Gohlke that they "would talk to him." They started to send out different cleaners every week and a few months later, we got a great cleaner for several weeks. Then, a different cleaner and our pool was suddenly suffering again. He was not at all friendly, spent about 10 minutes at our house, most of that in his truck in our driveway. Considering that I was was paying consistently, I called again and let them know that the service was not up to par and all we wanted was the same level of service from everyone Gohlke was sending to our home. I was told by Colten again that "we're sorry, but we've never gotten complaints about him..." and just a general sense that we were getting a brush off. Again. Our final straw was when the next week, the new cleaner left a valve open and unbeknownst to us, water was spewing out directly on our pool equipment and landscape lighting boxes for several hours, shorting them out. Luckily, we were paying attention and noticed immediately when our lights didn't come on and we were able to close the valve before it froze that night. We are now in the process of finding a new company, especially one where we don't feel like we're are being given a bait-and-switch like we feel we received from Gohlke. We would never recommend them to anyone and would encourage anyone with a pool cleaner and cameras to check them once in a while. Colten even admitted to me that sometimes the cleaners would spend time in their trucks to make it look like they had cleaned longer when that was NOT the case. Like I mentioned before, we were expected to pay our bill consistently every week and it's completely acceptable to expect the same service in return. It never feels good to feel like you are just throwing away your money and sadly, that's how we felt with Gohlke.read more
Tina King Harberson
2018-11-23T16:32:12+0000
Than you!!! Thank you!!! Thank you!!!
Tried to fix a leak on my own 2 days ago...needless to say it didn’t go well. I panicked and messaged Gohlke Pools on FB after hours and they responded very quickly!! Walked me through a few things, calmed me down and came out the next day to assess the damage. Today all is fixed and ready to start back up!!! I am truly thankful for Nick and Josh!!!read more
Melanie-Kevin Nowak
2018-10-30T20:22:17+0000
We had Colin from Goelke’s service team out to diagnose an equipment leak. He was able to explain what we needed and made arrangements to install a new pool heater and repair a worn filter seal. Everything went smoothly and we happy to have someone as knowledgeable as Colin to help us. Thank you, Goelke service team.read more
Lara Amaral
2018-10-24T13:03:51+0000
They find a way to charge you for services that you don't ask and that don't need to be done
Mark Acevedo
2018-08-23T21:41:15+0000
Great pool company!! Have had nothing but a great experience with them! The staff/ techs are all very professional yet customer service oriented and friendly!! Collin was at the house recently for a heater issue and was great! Travis just left after replacing the Deck-O-Seal around the pool, he did a great job!!
Highly recommend Gohlke Pools!!read more
Michelle Ramsour Springer
2018-06-27T19:44:30+0000
We have had a Gohlke pool for several years now. Recently, we began the weekly service/maintenance program. Michael has been our tech for the past two months and our pool has never looked so good! He's done an amazing job this summer!read more
Pantelis Zarras
2018-05-31T04:40:32+0000
Best Service Ever! Honest and Knowledgeable. Big Shout Out to Seth. I Manage a Restaurant Here in Denton, Most of Our Guests Recommended Gohlke Pools, I'll Glad They Did! I Will Continue to Recommend.read more
April Pinto
2018-04-11T20:32:23+0000
Top notch customer service!! We appreciate their knowledge and kindness!!
Maria Herrera Brown
2018-04-07T14:59:28+0000
Well we are in the process of getting our pool built and have been very happy. To start with our initial meeting with Wes was excellent. Wes new what he was talking about and made me want to work with Gohlke. To top it off Wes design was beautiful, he listened to what we wanted. Nathan as project mgr has kept us in the loop and been able to answer any question I’ve had. We are having a wonderful experience with Gohlke team and can’t wait for the end result of our pool.read more
Rhett Hulcy
2018-02-17T20:26:01+0000
Outstanding service, caring people, passionate about excellence, and a wealth of knowledge and experience. Two thumbs way up!!read more
Yoli Roy
2017-09-08T02:38:35+0000
The quality and selection is spectacular but the service is off the scale wonderful. Based on their customer service alone we highly recommend them. Wes Gohlke will work with you on designing the pool of your dreams. Nathan was great and easy to communicate with during construction. We enjoyed the camera they provided during construction so that we could see the progress from our phones while away on vacation. We're extremely satisfied customers!!read more
Parke Mainz
2017-05-31T19:26:48+0000
I've used Gohlke ever since I inherited my pool with the purchase of our home. Bailee Eaglin has been very responsive and always points us in the right direction for all of our pool needs. There's no need to go anywhere else. The customer service is top notch. Thank you Gohlke...and thank you Bailee!!!read more
Niki Barnes
2016-10-28T23:27:46+0000
I highly recommend Gohlke! We recently had a hot tub installed and worked with Wes and his team. From the beginning Wes has gone above and beyond to provide great customer service. It started with fielding the many questions we had, taking us to a clients house to see the hot tub we were interested in, at installation, they were punctual and great at teaching us how to use it and care for it. Even after delivery, Gohlke has come back to deliver some accessories needed and move the hot tub after we changed our minds on location.
I work in the real estate business so I understand the importance of customer service and quality craftsmanship. Gohlke has blown me away with theirs!read more
Tara Lynn Ferraracci
2016-09-06T23:19:58+0000
From the very start when we met with a salesman to working with the site foreman to buying things from the store, we were treated VERY well by ALL. We couldn't be happier with our pool/hot tub combo! May not be the cheapest in town but I firmly believe you get what you pay for and to be perfectly honest I think we got exactly what we paid for AND MORE!!! Even their subs were great to work with especially the excavator, electrician and the entire landscaping crew. All were very professional and respectful of both us and our property. Great experience. Would definitely pick Gohlke again!!!!!read more
Steve Mayo
2016-02-24T18:43:12+0000
My wife and I purchased our Jacuzzi hot tub from Gohlke. Wes perform the " set up". Couldn't be happier with all involved, very polite and professional. Highly recommend Gohlke!!read more
Sam N Paula Paschal
2015-08-29T14:14:42+0000
Just completed a pool build at our new home with Tim Broyles. Just the best!!
Cheryl Hutchison
2015-06-20T00:56:25+0000
We inherited our Gohlke pool when we bought our new house. They have done a lot to help us get acclimated to owning a pool. My calls are always returned, questions answered and our pool is always sparkling clean when Dale leaves after our weekly pool cleaning!read more
Dylan Sharpe
2015-04-06T20:25:26+0000
Great company to take great care of your pool, they will take care of you with no problem every time!
