Updated Freeze Damage Information

Our team is working very hard to take care of our clients, but as you can imagine, there are some challenges due to the amount of freeze damage that the area experienced. We will continue to work to make repairs until everything has been taken care of. We are grateful that the pool season is still a few months away. Following is some information that will hopefully help you.

What to Do

If your pool has experienced freeze damage and you would like for us to make repairs, please email pictures of the damage to: servicedept@gohlkepools.com

At this time, we are unable to send a technician to come and check to see if you have damage or not to your pool equipment. Quotes will be submitted based on the pictures sent. Please know that we are working diligently to get your pool back up and running ASAP.

What to Expect

Pool equipment and parts were in short supply due to the pandemic with decreased production by manufacturers and increased consumer demand. The industry had not “caught up” from the increased demand in 2020 yet. Add the freeze damage in, and there just isn’t enough pool equipment or parts. We are doing everything we can to procure as much product as needed for our customers, but it will take time. You are welcome to source your own product and we can certainly still help with installation. We would recommend if you are buying online to make sure the product is in-stock and ready to ship. Some of these websites are not indicating that there are prolonged backorders and you may not get your order for months.

Things to Consider

Homeowners Insurance Claims

We suggest that you consult with your insurance professional. We have seen some customers experience success with claims on their home insurance policies, while others have not—it just depends on your insurance policy. The companies that are allowing coverage for damaged pools and pool equipment are doing so due to subsequent damage as a result of prolonged power outages (not freeze damage). For example, if your pool’s surface was damaged due to the equipment failure from the water level being too low, your damage may be covered. If your repair costs exceed the deductible (typically 1% of the home’s value), it is worth asking an insurance professional if the damage will be covered under your policy.

FEMA

If your homeowners insurance policy does not cover the cost of the damage to your pool, you may be eligible for relief funds from FEMA. More information is available at fema.gov.