Our team is working very hard to take care of our clients, but as you can imagine, there are some challenges due to the amount of freeze damage that the area experienced. We will continue to work to make repairs until everything has been taken care of. We are grateful that the pool season is still a few months away. Following is some information that will hopefully help you.
What to Do
If your pool has experienced freeze damage and you would like for us to make repairs, please email pictures of the damage to: servicedept@gohlkepools.com
At this time, we are unable to send a technician to come and check to see if you have damage or not to your pool equipment. Quotes will be submitted based on the pictures sent. Please know that we are working diligently to get your pool back up and running ASAP.
What to Expect
Pool equipment and parts were in short supply due to the pandemic with decreased production by manufacturers and increased consumer demand. The industry had not “caught up” from the increased demand in 2020 yet. Add the freeze damage in, and there just isn’t enough pool equipment or parts. We are doing everything we can to procure as much product as needed for our customers, but it will take time. You are welcome to source your own product and we can certainly still help with installation. We would recommend if you are buying online to make sure the product is in-stock and ready to ship. Some of these websites are not indicating that there are prolonged backorders and you may not get your order for months.
Things to Consider
Homeowners Insurance Claims
We suggest that you consult with your insurance professional. We have seen some customers experience success with claims on their home insurance policies, while others have not—it just depends on your insurance policy. The companies that are allowing coverage for damaged pools and pool equipment are doing so due to subsequent damage as a result of prolonged power outages (not freeze damage). For example, if your pool’s surface was damaged due to the equipment failure from the water level being too low, your damage may be covered. If your repair costs exceed the deductible (typically 1% of the home’s value), it is worth asking an insurance professional if the damage will be covered under your policy.
FEMA
If your homeowners insurance policy does not cover the cost of the damage to your pool, you may be eligible for relief funds from FEMA. More information is available at fema.gov.
Now that all area schools are out for the summer and the Memorial Day weekend is behind us, the hot weather is beginning to arrive. As of this writing (May 28th), we have only reached 90 degrees ten times (May 7, 8, 18, 19, 20, 23, 24, 25, 26, 27), and it has not yet reached 100 degrees. The average date of our first 100-degree day is July 1st, but it will be here soon enough. With the temperatures continuing to heat up, swimming pools use will increase. As swimming pools are being enjoyed this summer, it is important to try to prevent irritants such as eye & skin irritation, sunburn, and hair discoloration. Following is some information to help prevent some of these problems from occurring. Eye &…
Now that all area schools are out for the summer and the Memorial Day weekend is behind us, the hot weather is beginning to arrive. As of this writing, we have only reached 90 degrees a few times (April 3, May 5, 19, 29), and it has not yet reached 100 degrees. The average date of our first 100-degree day is July 1st, but it will be here soon enough. With the temperatures continuing to heat up, swimming pools use will increase. As swimming pools are being enjoyed this summer, it is important to try to prevent irritants such as eye and skin irritation, sunburn, and hair discoloration. Following is some information to help prevent some of these problems from occurring. Eye & Skin Irritation…
NOTE: THIS IS THE SECOND IN A SERIES OF FOUR ARTICLES FOR THOSE WHO ARE CONSIDERING A SWIMMING POOL. One very common question that we receive is: “How long does it take to build a swimming pool?” This can be a difficult question to answer, as each project is different. Much like building a home, there is a considerable amount of planning that takes place before beginning the project. More often than not there are several design meetings, budget modifications, material selection meetings, a potentially lengthy funding process, HOA approvals, underground utility locates and approvals, and finally, the building permit process. Therefore, if you are interested in the possibility of a swimming pool for your family, I would encourage you to get started now. The continued growth of the…
Due to the widespread power outages and record low temperatures, we are seeing a lot of pool equipment damage. Please be careful with icy ground conditions and check on your pool equipment as soon as you are able. The condition of it will fit into one of the following categories. Please review them and use the subsequent action plan: Everything is running as normal If the pool pump is still working and you do not notice any leaks, you may still may have a couple of action items. Keep an eye on the water level and refill as needed as water supplies become available and delivery methods thaw. Likely the filter will need to be backwashed or cleaned due to running almost 10 days straight. Make sure backwash lines are completely…
There are several events in Denton on Saturday, July 4th that are worth considering—among them are: 7:30am – All-American 5K (North Lakes Park)Registration required at dentonarearunningclub.com 9:00am – Yankee Doodle Parade (Downtown Denton Square)More info at discoverdenton.com 9:30pm – Denton Noon Kiwanis Club Fireworks Show (North Texas Fairgrounds)Gates open at 6pm, live music begins at 7pm—more info at discoverdenton.com In addition to those events, swimming pools are a popular place to be this time of year. The July 4th weekend has always been the biggest weekend of the year for pool use. FOLLOWING ARE FIVE TIPS TO ASSURE THAT YOUR JULY 4TH POOL PARTY WILL BE ONE TO BE REMEMBERED. There are many other pool games that can be found by Google searching swimming pool…
In recent winters we heard phrases such as “polar vortex”, “thunder sleet”, and “cobblestone ice”. But not this winter. According to the Weather Underground website, we had 17 days at or below freezing (at DFW airport). As a reminder, our average number of freezes is 33. Last winter we had 40 freezes and in the winter of 2013-2014 we had 55 freezes. In addition, the low temperature this winter was only 27 degrees (January 18 & 23). Looking back on the annual records (which began in 1898) on the National Weather Service website, I could not find a low temperature that was anywhere near that high. The closest that I could find was 24 degrees in 1992-1993. Last winter our low was 16 degrees and…
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I’ve had the opportunity to have Joey Gallagher service my hot tub several times. He has always treated his customers with courtesy, professionalism, respect and genuine care he shows to them. I’ve learned quite a lot from him about the hot tub. I would definitely recommend him to any of your customer base.
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Debbie Pierce
6 days ago
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+0
We buy all of our supplies from them! They are very friendly in the store. They have good specials a few times a year and I try to stock up.
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Robbie Moore
13 days ago
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Gohlke (Gary) replaced my pump with VSP Pentair. I then had them (Dale and crew) come replace the Mastic. Getting great service I had Eli give us a quote come back to replace the Tile, pool
Light and replaster. Bill was the project manager and couldn't ask for anyone better. I was nervous about the project but after one visit he had my complete trust.
Everyone has been so professional and knowledgeable. I love my pool. Can't thank everyone enough. Special thanks to Gary, Bill, Dale, Eli, all the pool cleaners Aaron, Miguel (a couple more).
Gohlke is now my goto for Pool Care.
Robbie
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Jihong Lin
13 days ago
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I had a great experience speaking with Connor from Gohlke Pools. Although my home is outside their service area and they were not able to come out to fix my pool’s built-in freeze protection system, Connor was incredibly helpful and generous with his time.
He took the time to review the pictures and information I provided, carefully assess the situation, and explain his diagnosis and possible solutions to me—all without charging me anything. He also went the extra mile by referring me to a company that is closer to my home and may be able to handle the repair.
I truly appreciate Connor’s professionalism, knowledge, kindness, and willingness to help even though he could not take on the job himself. His generosity and customer service really stood out to me. I highly recommend Gohlke Pools, and especially appreciate the assistance I received from Connor!
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PJ Smith
26 days ago
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I contacted these guys for a chiller to be installed for my Inground pool. I was very skeptical if it would actually work in this Texas heat. I have zero shade trees. Decided to just do it and it’s amazing!! Our pool went from feeling like bath water to COLD! We run it at night and that’s it. Did not raise my electric bill like I thought either. Install was amazing. Customer service was and is amazing! If you’re on the fence, DO IT!
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Fujimoto Genki
33 days ago
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Perfect service respectful and informative. Corbin is really professional. I will totally be going by the shop. Corbin came to my hot tub and was really thorough!!!
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SUZIBe
58 days ago
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+0
We have worked with them for the past few years and we are just so lucky to have found such a reliable company. Everyone is just amazing. Thank you so much for all your help!
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shi morris
82 days ago
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Korbin is the pool guy, that you’ll want to request! Talk about crystal clear, & clean. He does an awesome job. Reliable.friendly.
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Daniel Brown
90 days ago
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This place is great. Good people great prices
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David Mask
96 days ago
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Evan and Anthony from Gohlke Pools installed a device to regulate the pool's water level for our pool
(a fill-o-matic). In hot afternoon summer sun they both worked diligently to get it done.
Thank you Gentlemen
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Brent Watkins
97 days ago
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Every helpful and knowledgeable staff
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Robert Ruwaldt
99 days ago
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Great knowledgeable people, with friendly attitude. Had the product separately instead of buying an entire assembly.
Saved me money
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Cathleen Hill
99 days ago
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We have worked with several people at Gohlke. Evan, Daniel and Cody for pool maintenance and repairs. They are courteous and attentive. They listen carefully to issues or questions we have and take time to give us informative responses.
Travis has repaired issues with the equipment and is very thorough and will the share information regarding the repairs.
The office staff is equally responsible and pleasant to communicate with regarding billing and any questions we may have.
Gohlke is a good company to work with.
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Mary Kay Fisher
100 days ago
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Christian deserves 10 stars! He is very courteous, knowledgeable, and went over and above to clean my DE filter.I am very happy with Gohlke Pools, but especially their service team, and especially Christian Zemane!
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J A Gannon
108 days ago
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Great job responding to our schedule and needs. We’re very appreciative of Gohlke Pools service and maintenance folks
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Toni Noneya
111 days ago
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I had a heat pump installed that will cool and heat my pool. They were on time and did a great job.
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april matis
136 days ago
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We've used them for over 10 years! They're amazing! I am now going to use them on a property I work at. Best service really, and you won't have to call them back 10 times. They will do it right the first time!
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Dan Owens
141 days ago
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Cody W, during my weekly cleaning visit was able to get my pool heater working for me. He did a great job and saved me a maintenance call. Thanks Cody W
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Paul Abbott
155 days ago
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Korbin came and looked at our very old Thermospa. We decided that repairs would not be cost effective. He tried a couple of repairs but were unsuccessful. Korbin told me about spa removal and we made the decision that it was time for our hot tub to go.
A week later Korbin and some other techs arrived on time and the spa was removed in less than an hour. Everyone was helpful and courteous.
Korbin & the rest of the crew were very good representives of your company. Thanks for a good experience.
Paul Abbott
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Laura Salgado
155 days ago
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The team has been amazing in the entire pool process came up with a design I just love for my backyard. The selection process was not overwhelming. The construction team was there to make sure tasks were completed timely. They continue to help even after the build with questions. I continue to use them for the cleaning after the build. They know the pool and they are keeping it amazing each time I walk outside.
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March – August
Monday-Saturday 9am – 6pm
Sunday 10am-4pm
Gohlke Pools serves Denton, Corinth, Argyle, Flower Mound, Highland Village, Lantana, Double Oak, and many other cities and towns surrounding Denton.
